Wait time was communicated and under one hour. Dealership facilities was very clean and lots of room for clients to relax and wait. Service was explained beforehand and I always receive a free car wash coupon at the end. Great experience overall!

Great service from the parts department

Great dealership. They really take their time to understand your needs and get you the correct fit. It was a very personable experience. This is my second vehicle I've gotten at this dealership and will continue to come back. Love my new RAV4.

Thank you Toyota of Lake City for fitting me in on short notice when the 12 volt battery on my Prius died and had to be replaced. The service dept quickly got me on the road again. Always good service at TLC!

Efficiency and experienced workers and welcoming staff

It was easy to make an online appt. Tony is great in explaining the services planned and recommended for my car. And it was the first time using the shuttle. This was very helpful.

Everything went well and had my car back under an hour and a half

Sales person was very professional. Finance manager got the paperwork done quickly.

Derek ,Rowan and Shay were fantastic ambassadors for your dealership! excellent and personal service! Thank you Josanne Hart

Did my recall. Good job

Buying a car from any dealer can be stressful, aggravating and we can feel pressured from some starving salesmen. I wanted to share my genuine appreciation for the outstanding team at Toyota of Lake City—specifically Mike, Yorro, and CJ. Mike was my main point man, and he took the time to truly listen to what I was looking for as we went through the inventory. Yorro brought a lot of solid product knowledge to the table that helped me make an educated decision while CJ, who is the manager, went above and beyond to help me get as close to my price point as he could. There was some back and forth and there should be. In the end, we found common ground. I did end up going over my original budget, but that was entirely my call. I didn't feel rushed or pressured; instead, they simply helped me see the long-term value in the vehicle I ultimately selected. When only looking at the bottom line, I could have miss the true value of what is to be gained. This team helped quiet my recognize the difference in the heat of the moment. Thank you, Mike, for the great conversation and personal attention, you made it that much more of an enjoyable process. And thanks to the rest of the guys for actually caring about what mattered to me. You made the whole experience incredibly smooth and fun. I highly recommend Toyota of Lake City!

Troy is amazing. Always gets it done and always gives great customer service in the service department.

Great communication and service. Very efficient.

Really friendly and inviting. The store is clean, the staff is just great. Very culturally diverse! Love it.

Great customer service

For several years now they have been efficient, friendly and courteous. And of course, there work is excellent.

All service staff @ Lake City Toyota Seattle are extremely courteous and helpful - a special shout-out to Abraham Ahmad

—Update— After my initial review, the manager immediately called me. He took the time to read my file before calling, listened to me explain the problem, and offered an immediate solution. I brought my Sienna back, and the problem now seems to be completely fixed for free. These folks truly care about customer satisfaction. [Original Review] Drove 1h to this place skipping all of my local Toyotas due to the positive reviews seen here. Came in, showed the problem with fuel gauge on my sienna to the service advisor. They charged me 200+ to tell me that nothing is wrong with it. Waste of money and time. If professional “Toyota certified technicians” cannot root cause an issue, who else can help? Never going here again!

We have purchased two vehicles in the last three months from this dealership and have had nothing but wonderful things to say about it. Undui Redner was our sales person and he has displayed exemplary and professional performance in both transactions. Other dealerships should learn from Toyota Of Lake City and how to run their dealerships. This is truly a wonderful experience. Thank you for everything.

Ibrahim is a wonderful person to work with. He is very clear and straightforward, and he takes the time to explain things clearly. I never have any issues with my car after the servicing, so it’s clear that the shop staff are also very responsible.